Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Engentfy LLC(“Engentfy”, “we”, “us”) governing your use of the Engentfy service — an AI assistant for real estate professionals that operates through WhatsApp and the websites engentfy.com and chat.engentfy.com (together, the “Service”). By creating an account, subscribing, or using the Service, you agree to these Terms and to our Privacy Policy.

Engentfy is an AI-powered assistant that helps real estate agents with tasks such as email and calendar management, contract-deadline tracking, property research, lead and contact management, vendor recommendations, and connections to third-party tools you authorize (for example Google Workspace or a CRM). The Service is delivered primarily through WhatsApp messaging.

• You must be at least 18 years old and able to enter a binding contract.
• You must provide accurate account information (name, email, phone number, brokerage) and keep it up to date.
• Your subscription is personal to you and is linked to the verified WhatsApp number you activate. You are responsible for activity that occurs through your WhatsApp number and account.

• The Service is offered as a monthly subscription (currently $35/month, plus any applicable taxes), billed in advance through Stripe, our payment processor. Prices may change with prior notice; changes take effect at your next billing cycle.
• Your subscription renews automatically each month until you cancel. You can cancel anytime — by asking the assistant in WhatsApp, through the billing portal in your account, or by emailing support@engentfy.com. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods.

You agree not to:

• use the Service for unlawful purposes, spam, or harassment;
• attempt to probe, disrupt, reverse engineer, or gain unauthorized access to the Service or its systems;
• resell or share your subscription or activated WhatsApp connection;
• use the Service to violate the rules of your brokerage, MLS, local REALTOR® board, or any applicable real-estate regulation.

The Service uses artificial intelligence. AI-generated responses may be incomplete, out of date, or incorrect. The Service is a productivity tool — it is not a licensed real-estate broker, attorney, accountant, or financial advisor, and its output is not legal, tax, financial, or brokerage advice.

In particular, you are responsible for independently verifying contract dates, deadlines, and legal or financial information before acting on them. You remain solely responsible for your business decisions and for compliance with the laws and professional rules that apply to you.

The Service can connect to third-party services you choose to authorize (such as Google Gmail and Calendar, Follow Up Boss, and WhatsApp itself). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and disconnecting them may limit what the assistant can do.

You retain ownership of the content you send to the Service. You grant us the limited rights needed to operate the Service — to process your messages and connected-account data in order to respond to your requests, as described in our Privacy Policy. The Service itself, including its software, design, and branding, belongs to Engentfy LLC and its licensors.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, misuse the Service, or if we discontinue the Service (in which case we will provide reasonable notice and a pro-rata refund of any prepaid, unused period).

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

To the maximum extent permitted by law, Engentfy LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost commissions, or lost business opportunities, arising from your use of the Service. Our total aggregate liability for any claim relating to the Service is limited to the amounts you paid us in the twelve (12) months before the event giving rise to the claim.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Florida, and you consent to their jurisdiction.

We may update these Terms from time to time. If we make material changes, we will notify you (for example by email or a message from the assistant) before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Contact us at support@engentfy.com.